Welcome to MacroDeep! Before you access our services, please read these Terms of Service.

These Terms of Service ("Terms") govern your use of MacroDeep's consumer-facing products and services, including Grain, Salestools GTM, Nico, Salestools, and any other products or services we may offer for individuals, along with any associated apps, software, and websites (together, our "Services"). These Terms are a contract between you and MacroDeep Inc. ("MacroDeep", "we", "us", or "our"), and they include our Acceptable Use Policy. By accessing our Services, you agree to these Terms.

Please read our Privacy Policy, which describes how we collect and use personal information.

Please note: Our Commercial Terms of Service govern your use of any MacroDeep API key or any other MacroDeep offerings that reference the Commercial Terms of Service. This Consumer Terms of Service does not apply to commercial API use.

1. Who We Are

MacroDeep is an AI company building the next generation of artificial general agents — autonomous systems that work across sales, engineering, and operations. We build and deploy frontier AI models and products designed to help individuals and businesses operate more effectively.

2. Account Creation and Access

Minimum age. You must be at least 18 years old or the minimum age required to consent to use the Services in your location, whichever is higher.

Your MacroDeep Account. To access our Services, we may ask you to create an Account. You agree to provide correct, current, and complete Account information and allow us to use it to communicate with you about our Services. Our communications to you using your Account information will satisfy any requirements for legal notices.

You may not share your Account login information, API key, or Account credentials with anyone else. You also may not make your Account available to anyone else. You are responsible for all activity occurring under your Account, and you agree to notify us immediately if you become aware of any unauthorized access to your Account by sending an email to support@macrodeep.com.

You may close your Account at any time by contacting us at support@macrodeep.com.

Business Domains. If you use an email address owned by your employer or another organization, your Account may be linked to the organization's MacroDeep enterprise account, and the organization's administrator may be able to monitor and control the Account, including having access to Materials (defined below). We will provide notice to you before linking your Account to an organization's enterprise account.

Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes is for your personal, non-commercial use only. You may need to accept additional terms to use certain Services.

3. Use of Our Services

You may access and use our Services only in compliance with our Terms, including our Acceptable Use Policy, the policy governing the countries and regions MacroDeep currently supports ("Supported Regions Policy"), and any guidelines or supplemental terms we may post on the Services (the "Permitted Use"). You are responsible for all activity under the account through which you access the Services.

You may not access or use, or help another person to access or use, our Services in the following ways:

(a) In any manner that violates any applicable law or regulation — including, without limitation, any laws about exporting data or software to and from the United States or other countries.
(b) To develop any products or services that compete with our Services, including to develop or train any artificial intelligence or machine learning algorithms or models or resell the Services.
(c) To decompile, reverse engineer, disassemble, or otherwise reduce our Services to human-readable form, except when these restrictions are prohibited by applicable law.
(d) To crawl, scrape, or otherwise harvest data or information from our Services other than as permitted under these Terms.
(e) To use our Services, the Materials, or the Actions to obtain unauthorized access to any system or information, or to deceive any person.
(f) To infringe, misappropriate, or violate intellectual property or other legal rights (including the rights of publicity or privacy).
(g) Except when accessing our Services via a MacroDeep API Key or where we otherwise explicitly permit it, to access the Services through automated or non-human means, whether through a bot, script, or otherwise.
(h) To engage in any other conduct that restricts or inhibits any person from using or enjoying our Services, or that we reasonably believe exposes us — or any of our users, affiliates, or any other third party — to any liability, damages, or detriment of any type, including reputational harms.

You also must not abuse, harm, interfere with, or disrupt our Services, including, for example, introducing viruses or malware, spamming or DDoSing Services, or bypassing any of our systems or protective measures.

4. Inputs, Outputs, Actions, and Materials

Generally. You may be allowed to interact with our Services in a variety of formats (we call these "Inputs"). Our Services may generate responses (we call these "Outputs"), or enable the Services to take actions on your behalf, such as software manipulation, data processing, and system interactions (we call these "Actions"), based on your Inputs. Inputs and Outputs collectively are "Materials."

Rights and Responsibilities. You are responsible for all Inputs you submit to our Services and all Actions. By submitting Inputs to our Services, you represent and warrant that you have all rights, licenses, and permissions that are necessary for us to process the Inputs under our Terms and to provide the Services to you. As between you and MacroDeep, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in the Inputs you submit. Subject to your compliance with our Terms, we assign to you all of our right, title, and interest — if any — in Outputs.

Reliance on Outputs and Actions. AI systems are frontier technologies still improving in accuracy, reliability, and safety. When you use our Services, you acknowledge and agree:
(1) Outputs may not always be accurate and may contain material inaccuracies even if they appear accurate because of their level of detail or specificity.
(2) Actions may not be error-free or operate as you intended.
(3) You should not rely on any Outputs or Actions without independently confirming their accuracy.
(4) The Services and any Outputs may not reflect correct, current, or complete information.
(5) Outputs may contain content that is inconsistent with MacroDeep's views.

Our use of Materials. We may use Materials to provide, maintain, and improve the Services and to develop other products and services, including training our models, unless you opt out of training through your account settings. Even if you opt out, we will use Materials for model training when: (1) you provide Feedback to us regarding any Materials, or (2) your Materials are flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research.

5. Feedback

We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). You have no obligation to give us Feedback, but if you do, you agree that we may use the Feedback however we choose without any obligation or other payment to you.

6. Subscriptions, Fees and Payment

Fees and billing. You may be required to pay us fees to access or use our Services or certain features of our Services. You are responsible for paying any applicable fees listed for the Services unless otherwise communicated to you by MacroDeep in writing.

If you purchase access to our Services or features of our Services, you must provide complete and accurate billing information ("Payment Method"). You agree that we may charge the Payment Method for any applicable fees and any applicable tax. Except as expressly provided in these Terms or where required by law, all payments are non-refundable.

Additional fees. We may increase fees for our Services. If we charge additional fees in connection with our Services, we will give you an opportunity to review and accept the additional fees before you are charged. If you do not accept any such additional fees, we may discontinue your access to the Services or features.

Subscriptions. To access subscription services we may make available to individuals, you must sign up for a subscription with us (a "Subscription") by creating an Account and following the subscription procedure on our Services.

(a) Subscription term and automatic renewal. If you sign up for a paid Subscription, we will automatically charge your Payment Method on each agreed-upon periodic renewal date until you cancel. Your Subscription will automatically renew at the end of each term for an additional term of equal duration and will continue to incur charges until you cancel.
(b) Subscription cancellation. You may cancel your Subscription for any reason by using a method we may provide to you through our products, or by notifying us at support@macrodeep.com. To avoid renewal and charges for the next renewal term, cancel your subscription at least 24 hours before the last day of the current term. Fees paid are non-refundable, but your access to the Services will continue through the end of the term for which you previously paid fees.
(c) Subscription fees. We have the right to make changes to the fees applicable to your Subscription from time to time. If these changes result in an increase in the fees payable by you, we will inform you at least 30 days in advance of the change. You agree to the increase in fees unless you cancel the Subscription before the renewal term to which the increase will apply.

7. Third-Party Services and Links

Our Services may use or be used in connection with third-party content ("Third-Party Content"), services, or integrations. We do not control or accept responsibility for any loss or damage that may arise from your use of any Third-Party Content, services, and integrations, for which we make no representations or warranties. Your use of any Third-Party Content, services, and integrations is at your own risk and subject to any terms, conditions, or policies applicable to such third-party content, services, and integrations.

8. Content Moderation

Third-Party Content is the responsibility of the person or entity that provides it to our Services. MacroDeep is under no obligation to host or serve Third-Party Content. If you see any Third-Party Content you believe does not comply with these Terms, including by violating the Acceptable Use Policy or the law, you can report it to us at support@macrodeep.com.

If we become aware that any Third-Party Content (1) infringes another's intellectual property or related right, (2) is in breach of these Terms or our Acceptable Use Policy, or (3) may cause harm to MacroDeep, our users, or third parties, we reserve the right to remove or take down some or all of such Third-Party Content.

9. Software

We may offer manual or automatic updates to our software including our apps ("MacroDeep Software"), without advance notice to you. MacroDeep Software may include open source software. In the event of any conflict between these Terms and any other MacroDeep or third-party terms applicable to any portion of MacroDeep Software, such as open-source license terms, such other terms will control as to that portion of the MacroDeep Software and to the extent of the conflict.

10. Ownership of the Services

The Services are owned, operated, and provided by us and our affiliates, licensors, distributors, and service providers (collectively "Providers"). We and our Providers retain all of our respective rights, title, and interest, including intellectual property rights, in and to the Services. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Services.

11. Disclaimer of Warranties, Limitations of Liability, and Indemnity

YOUR USE OF THE SERVICES, MATERIALS, AND ACTIONS IS SOLELY AT YOUR OWN RISK. THE SERVICES, OUTPUTS, AND ACTIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. MACRODEEP AND ITS PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PRIVACY, COMPATIBILITY, NON-INFRINGEMENT, AND ANY WARRANTY IMPLIED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT WILL MACRODEEP, ITS PROVIDERS, OR THEIR RESPECTIVE AFFILIATES, INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "MACRODEEP PARTIES"), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER THEORY, EVEN IF ANY MACRODEEP PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE MACRODEEP PARTIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, THE MATERIALS, THE ACTIONS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US FOR ACCESS TO OR USE OF THE SERVICES (IF ANY) IN THE SIX MONTHS PRECEDING THE DATE SUCH DAMAGES FIRST AROSE, AND $100.

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE MACRODEEP PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS; YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE SERVICES, THE MATERIALS, OR THE ACTIONS; YOUR FEEDBACK; ANY PRODUCTS OR SERVICES THAT YOU DEVELOP, OFFER, OR OTHERWISE MAKE AVAILABLE USING OR IN CONNECTION WITH THE SERVICES; YOUR VIOLATION OF APPLICABLE LAW OR ANY THIRD-PARTY RIGHT; AND ANY ACTUAL OR ALLEGED FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU OR YOUR EMPLOYEES OR AGENTS.

THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR CERTAIN TYPES OF DAMAGES, SO SOME OR ALL OF THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS MAY NOT APPLY TO YOU.

12. General Terms

Changes to the Services. We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering certain Services. We reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you. We will not be liable for any change to or any suspension or discontinuation of the Services or your access to them.

Changes to these Terms. We may revise and update these Terms at our discretion, for example to reflect changes in our Services, for security or legal reasons, or to promote safety or prevent abuse. If you continue to access the Services after we post the updated Terms on MacroDeep's website or otherwise give you notice of Terms changes, then you agree to the updated Terms. If you do not accept the updated Terms, you must stop using our Services.

Entire agreement. These Terms and any other terms expressly incorporated by reference form the entire agreement between you and us regarding the subject matter of our Terms.

Termination. You may stop accessing the Services at any time. We may suspend or terminate your access to the Services (including any Subscriptions) at any time without notice to you if we believe that you have breached these Terms, or if we must do so in order to comply with law. If we terminate your access to the Services due to a violation of these Terms and you have a Subscription, you will not be entitled to any refund.

We may also terminate your Account if you have been inactive for over a year and you do not have a paid Account. If we terminate your Account due to inactivity, we will provide you with notice before doing so.

Severability. If a particular Term or portion of these Terms is not valid or enforceable, this will have no effect on any other Terms.

No waiver. Any delay or failure on our part to enforce a provision of these Terms is not a waiver of our right to enforce them later.

No assignment. These Terms may not be transferred or assigned by you without our prior written consent, but may be assigned by us without restriction.

Use of our brand. You may not, without our prior written permission, use our name, logos, or other trademarks in connection with products or services other than the Services, or in any other way that implies our affiliation, endorsement, or sponsorship. To seek permission, please email us at legal@macrodeep.com.

Export Controls. You may not export or provide access to the Services into any U.S. embargoed countries or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Department of Commerce Denied Persons List or Entity List, or any other restricted party lists. You represent and warrant that you and anyone accessing or using the Services on your behalf are not such persons or entities and are not located in any such country.

Legal Compliance. We may comply with governmental, court, and law enforcement requests or requirements relating to provision or use of the Services. We reserve the right, at our sole discretion, to report information from or about you, including Inputs, Outputs, or Actions, to law enforcement.

13. In Case of Disputes

Equitable relief. You agree that (a) no adequate remedy exists at law if you breach Section 3 (Use of Our Services); (b) it would be difficult to determine the damages resulting from such breach, and any such breach would cause irreparable harm; and (c) a grant of injunctive relief provides the best remedy for any such breach. You waive any opposition to such injunctive relief, as well as any demand that we prove actual damage or post a bond or other security in connection with such injunctive relief.

Governing law and exclusive jurisdiction. Our Terms will be governed by, and construed and interpreted in accordance with, the laws of the State of New York without giving effect to conflict of law principles. You and MacroDeep agree that any disputes arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in New York, New York, and you and MacroDeep submit to the personal and exclusive jurisdiction of those courts.